Hospitality · Sri Lanka
International Guest Experience Audit
Make sure your guests see and hear what you intend.
We audit your guest-facing English, your website, menus, signage, policies, and materials, and make sure it communicates clearly, naturally, and at the quality level of your brand.
Human expert. Bilingual verification. Zero guessing.
Message us on WhatsApp — fastest replyWhy Foundations
Two sets of eyes. One checkpoint.
Every review pairs a native Sri Lankan speaker, a physician practicing in the United States, who verifies what the original is meant to say, with a U.S.-certified English teacher, a finalist for Mississippi Teacher of the Year, who makes sure the final English reads exactly the way an international guest expects.
Bilingual meaning verification on one side. Professional English instruction on the other. That combination is the checkpoint, and it's not something software or a translation service can replicate.
The challenge
Your international guests encounter English across every touchpoint.
What they see
- Signage and wayfinding
- Menus and pricing
- Policies and instructions
- Room materials
- Website and booking pages
What they read
- Booking confirmations
- Guest communications
- Promotional materials
- Social media
And this English frequently contains:
Awkward phrasing that reads like direct translation
Mistranslations that keep the words but lose the meaning
Inconsistent tone across touchpoints
Copy that confuses rather than welcomes
These aren't grammar problems. They're accountability problems.
Content moves from concept to translation to design to print without anyone owning the final checkpoint. No one verifies that the meaning is actually right, not just grammatically acceptable.
The cheapest moment to catch this is before your guests see it printed or published. That's where we come in. We own the checkpoint.
How we work
Three capabilities, one accountable checkpoint.
Bilingual Meaning Verification
Is the translation actually saying what you intend? We catch cases where the English is technically correct but the meaning is wrong. Our verification is led by a native Sri Lankan speaker, a physician practicing in the United States.
Native-Level English QA
Every guest-facing word is reviewed by a U.S.-certified English teacher, a Mississippi Teacher of the Year finalist, for clarity, tone, and brand fit. Not just grammar. We make sure it reads naturally to an international guest.
Human-Verified Accountability
We take responsibility for the final output. Every correction is verified by a human expert before you receive it. That checkpoint is what makes this different from AI-only solutions.
We position, not just correct
World-class hospitality demands world-class communication.
We understand what international guests respond to. Our audits reposition your Sri Lankan offerings so guests see opportunity, not confusion, and actually try the things that make your property special.
Seen across Sri Lanka
Guest-facing signage does a hard job here, often in three languages. English is the one your international guests judge you by, and it is usually the one nobody owned before print.
Every one of these is understandable. None of them had a final English checkpoint before print. That's the gap we close, before your guests ever see it.
What you receive, for every issue
Current copy
What your guests see today.
Recommended copy
Ready to implement.
And why
So you know what changed and what it protects.
Services and pricing
Pick the scope that fits your property.
Quick Guest Language Review
$75 to $150
one-time
Perfect for cafes, small restaurants, guesthouses.
- Review of all guest-facing materials, everything they see and read
- Menus, signage, website, policies, booking confirmations
- Issues identified with clear corrections
- Corrected copy ready to implement
- Turnaround: 5 to 7 business days
Full Property Audit + Remediation
$300 to $2,500+
one-time
Perfect for hotels, resorts, multi-outlet properties.
- Complete audit of everything guests see and read: signage and wayfinding, menus, website and booking copy, policies, room materials, promotional content
- All issues prioritized with corrected copy
- Remediation coordination with your printer, designer, or web team
- Turnaround: 10 to 15 business days
Sizing guide
Boutique or small resort$300 to $750
Mid-size resort$750 to $1,500
Large or luxury resort$1,500 to $2,500+
Annual Assurance
$150 to $450
per month
For large resorts and properties launching new menus, signage, and campaigns regularly.
- New content reviewed and returned within 2 to 3 business days
- Quarterly consistency and brand-voice reviews
- Priority turnaround
One project, one invoice. Audit and corrections are a single package. Pricing depends on property size, number of touchpoints, and content complexity. We give a firm quote before we start. No surprises, no hidden fees, and you own the corrected materials.
The process
Five steps. Nothing left to guesswork.
- Step 1
Comprehensive audit
We review everything your guests see and read, physical and digital.
- Step 2
Issue identification
Every problem is found and ranked by severity, from wrong meaning to brand-quality polish.
- Step 3
Human quality review
Every issue is verified by our bilingual team. We confirm meaning, tone, and brand fit. If something is ambiguous, we ask you. We never guess.
- Step 4
Corrected copy delivery
You receive a clear report: current copy, recommended copy, and why. Ready to implement.
- Step 5
Implementation support
We coordinate with your printer, designer, or web team as needed. You own the relationships and the accounts.
That's it. One project, one invoice. Your guests see and hear what you intend.
Partner Program · White label
International Guest Language QA, under your name.
Add professional English QA to your client delivery without hiring editorial staff. Human expert review, no AI shortcuts.
For printers and sign companies
- Your client sends artwork for approval.
- You forward it to Foundations for language QA.
- We return it marked Approved or Changes Recommended, with corrected copy.
- You deliver final materials to your client.
You keep the relationship, we ensure the language quality.
Print Shop Partner Plan
$150/month · up to 50 item reviews
About LKR 45,000 monthly. Plus a one-time $150 onboarding. No contracts, cancel anytime.
An item is one printed side, panel, or board, up to about 150 words. Multi-page pieces count per page. Re-checks of our own corrections are always free.
- Send artwork by WhatsApp, get it back same day on simple items
- Every item returned Approved or Changes Recommended, with corrected copy
- Charge it through as an "English check" line item, or bundle it free as your differentiator
- Costs less than one reprint a month, and ends the "whose mistake was it" argument forever
- Busy month? Add 20 more reviews for $50, whenever you need them
- Onboarding covers your workflow setup, staff walkthrough, and "English Reviewed by Foundations" badge assets for your shop
- Stay a year and the onboarding fee comes back to you: your 13th month is credited $150 as a thank you
The same plan works for sign makers, hotel suppliers, digital menu platforms, and design agencies.
Make it a profit center
Charge LKR 2,000 and it's closer to LKR 55,000 a month, before counting the jobs you win for being the shop whose English is guaranteed. Or bundle it free and make it the reason customers pick you.
Every correction is human-verified. Your client's reputation is on the line. So is ours.
Become a PartnerFAQ
Questions properties ask us.
Why not just use AI, like ChatGPT?
AI can beautifully rewrite a sentence. That's the easy part. But a mistranslation can sound perfect in English. AI will polish it, you'll publish it, and your guests will wonder why your menu sounds strange. AI has no way to verify that the meaning is right, and no one is accountable if it sounds off to your guests. Every piece of copy we deliver goes through human review. We verify the meaning, not just the grammar. We own the checkpoint.
How is this different from a translation service?
We don't translate. We verify meaning, tone, and brand fit in the English your guests already see, and we position unfamiliar items so international guests understand and want them.
Is this one invoice or two?
One. Audit, corrections, and implementation support are a single package. No separate remediation fee.
What exactly do you audit?
Everything your guests encounter: signage, menus, website and booking pages, confirmation emails, room materials, policies, and promotional content. What they see and what they read.
Do you work with our printer or designer?
Yes. We provide corrected copy your vendors can implement directly, and we coordinate with them at no extra cost.
Can we start small?
Absolutely. Many properties start with a Quick Review and expand to a full audit later. No lock-in.
What if we update menus and signage often?
That's what Annual Assurance is for. Send us new content and it comes back reviewed within 2 to 3 business days.
What counts as one item on the Partner Plan?
One item is one printed side, panel, or board of up to about 150 words: a banner, a sign, a poster, a flyer side, a label, or a single menu board. Larger pieces count by the page or panel, so a six-page menu is six items. Re-checking artwork after you apply our corrections is always free and never uses an item. Full websites, booking systems, and complete property materials are not Partner Plan items; those are quoted as a Guest Experience Audit.
Do you work outside Sri Lanka?
We currently specialize in Sri Lankan hospitality because of our deep cultural and bilingual foundation there.
Often pairs with Foundations services
A full property audit frequently reveals opportunities in website optimization, Google Business Profile and search visibility, and booking and inquiry management. Want to see how an audit could strengthen your broader digital presence?
Ready to make sure your guests see and hear what you intend?
Start here
Tell us about your property.
Share your property name and what guests see today. We reply with next steps and a firm quote before any work starts.
Prefer to talk? Message us on WhatsApp, call (813) 402-8393, or email troy@bdfoundations.com